_archive for the ‘Community’ category

Overflowing

10/13/08 :: by pwang

I suspect a lot of developers will be using this. It is really the best programming faq site I’ve seen, a mix between blog, wiki, forum, and digg.

Stack Overflow

New Orleans: an Interactive Tribute

10/01/08 :: by magalish

I recently discovered Triple Canopy, an online arts magazine that involves a collaboration of different types of artists and writers sharing their perspectives on current social issues. The site itself is quite nicely designed. The intuitive interface almost makes users feel as if they’re flipping through a printed magazine—hitting the arrow key to go to the next screen feels just about as natural as turning a page.

The third issue is now completely live and is a tribute to the city of New Orleans and its residents, commemorating the anniversary of Hurricane Katrina. The issue reaches viewers on multiple sensory levels and has a powerful impact.

The issue begins with a short introduction that talks about the symbolism of the tragic event. It goes on to include artwork by Rudolph Radlinger and Roy Ferdinand, both local New Orleans artists. Also featured, is photographer Will Steacy, who spent time in the city during the year after the storm, taking beautifully disturbing photographs that document its aftermath.

The section titled Homemade Memorials introduces an ongoing sculpture project that memorializes desecrated, destroyed, and forgotten buildings using photographs that readers have submitted. I’ll be interested to see the future pieces that result from this project. This issue also includes a directory listing various community projects, organizations, and other ventures in New Orleans, as well as virtual tour through NOLA’s Ninth Ward. This article points out how isolated the region has become and how its devastation has, sadly, become a spectacle for tourists.

I found the audio portraits of struggling Ninth Ward residents to be particularly moving. There’s something about hearing stories of people’s experiences told from their own mouths that makes the reality of the tragedy hit home.

Do you have a question?

07/31/08 :: by hdunce

Allis, thanks for your post. And to add to that, if you’re out there and have any questions about design, programming, marketing, or anything related, shoot us an email and we’d be more than happy to respond.

Carrotmob Makes It Rain

07/15/08 :: by brocksteady


Carrotmob Makes It Rain from carrotmob on Vimeo.

Great idea. Long video.

Are you paying attention?

06/26/08 :: by hdunce

I started following The Onion the other day on Twitter and here’s a couple things I noticed and enjoyed:

After clicking “follow” I got this direct message:

The Onion directed this message at one of the people that they follow/that follows them:

What an interesting approach, huh? As you can see, The Onion read that one of their readers was having a bad day and then sent them a relevant humorous Onion article.

The Onion gets it and is paying very close attention to their community, responding in creative ways, really extending their brand, and of course increasing web traffic to new and archived content!

Whoa, your community manager is acting like an annoying sales person.

06/20/08 :: by hdunce

Let’s be blunt. Your community managers should be around to help, not act like annoying sales people at cheap retail stores. So, double check and make sure your community strategy does not contain any of the five don’ts below.

1. Don’t friend request your users.

When a person joins a new social network the last thing they want is to be bombarded with strangers friend requesting them, let alone your community manager hitting them up. Really, what is the point of that, so your users have “friends”? Not needed. I am sure your users can find their own friends if you provide an easy way to find friends (i.e. allowing them to find their facebook friends on your site, search for people with similar tastes or live in the same area, etc.).

2. Don’t bother us by saying something totally useless.

When your community manager says something like, “I really like that dress you just favorited”, it sounds like she/he is just kissing our ass and we categorize it as spam. Instead, monitor your user’s activity and exchange in a productive way for both you and your users. If a user has not been active, you can reach out to them and ask if there is anything they would change about the site to get them to use it more.

3. Don’t bombard us with your seed content.

It’s great to get seed content on your site, especially when you are teaching your users what good content looks like, but when there’s 5 people who are adding all the user generated content, your site looses value. Try doing a soft launch in some major cities and enlisting a diverse group of people to balance out the content.

4. Don’t sit back, act all pretty, and rely on your community to do the dirty work.

It’s great to give your community the ability to flag comments, profiles, photos, etc, but don’t rely on them to do all the work. Spam is probably one of the most annoying parts about social networks and it’s your responsibility to monitor and delete and solve the problem permanently.

5. Don’t ignore your most passionate users.

There is always going to be some users that absolutely “get it” and use your site the most. These people are most likely going to spread the word about your site and these are the people who will have great feedback. When they send you feedback, write them back right away thanking them and keep in touch with them.

In conclusion, please make sure your community managers are engaging with your users in a productive, caring, and honest way. And as mentioned previously here, make sure you are monitoring and responding to your community when they are not on your site as well.